Student refunds

If student visa is refused a full refund will be made less admin fee of €200 within 14 days of us receiving copy of refusal letter from student. If student wishes to make an appeal we will assist them in making the appeal and if visa is refused on appeal we will pay them full fees refund less admin fee of €200 which will be made within 14 days of us receiving letter of reason for refusal of appeal.

Outside of the above a student can make an application for refund of fees or credit note in exceptional circumstances .Application has to be made in writing with supporting documentation to DIFC refunds committee who will consider the application. The student can be represented at the meeting which considers the request for refund.

The committee will make a decision which is final.

Please note immigration rules state that a student will be issued a visa to study in the college for which the visa is approved. They cannot change college within the first 12 months of study. DIFC are obliged to inform INIS of any student leaving the college and their visa will be withdrawn and they will have to leave the country.

 

Punctuality and attendance

Students should attend all classes on time. Students who arrive more than ten minutes after the beginning of class will be marked as absent although they may be allowed to enter the classroom. This is at the discretion of the teacher.

Attendance is taken by teachers for every hour of classes in the day. The students’ attendance is calculated weekly and recorded. Please see below policy on absenteeism. Further details of all college policies are supplied in the student handbook which is given to students at Induction.

 

Sick leave

All uncertified absence in excess of 3 days or more without sufficient reason will face disciplinary procedures (official letter of warning) which may affect the student’s academic record. In the case of absenteeism due to illness, students must send an email to their Course Leader on the first day of sickness and each day subsequently. Students are then required to submit a certificate from a doctor on the first day of return to DIFC. If no medical certificate is submitted, the student’s attendance will be recorded as zero for the days of absence and DIFC’s absenteeism policy will be applied where appropriate. Disciplinary procedures will also be followed if the student does not contact the college.

 

Holidays and breaks

No unscheduled breaks are permitted except in documented cases of illness or close family bereavement. In the event of a student requiring leave during the programme, the student must complete an Authorised Absence Form which can be found outside the admin office or on Moodle. This form must be approved and signed by their Course Leader before being submitted to the Student Services office.

Each application is given due consideration and is dealt with on a case by case basis. DIFC will always endeavour to accommodate the student’s requirements where possible. The criteria for accepting or refusing a request are as follows:

  1. Necessity of the requested leave
  2. Impact on completion of the programme
  3. Timing of the requested leave
  4. Length of the requested leave

If the Course Leader refuses to approve the leave, the student can then contact the College Principal to appeal this decision. The College Principal’s decision is final.

 

Absenteeism and expulsion;

  • Student Attendances will be reviewed every week.
  • All uncertified absence in excess of 3 days or more without sufficient reason will face disciplinary procedures (official letter of warning) which may affect the student’s academic record.
  • Where a student’s overall attendance has fallen below 90%, a verbal/email warning will be given and the student will be given a period of 1 week to demonstrate an improvement in attendance, to be confirmed by the student’s tutor and course leader.
  • Students who have not demonstrated an improvement in attendance within the given 1 week, will be given a First warning attendance letter, with the same conditions as before. Students will also be required to meet with their Course Leader and the College Principal.
  • Students who have not demonstrated an improvement in attendance within 1 week, will be given a Second warning attendance letter, with the same conditions as before.
  • Students, who have not demonstrated an improvement in attendance within 1 week of the 2nd warning letter, will be required to meet with the College Principal, Eimear Morhan, about their attendance and given a Final warning letter. Following this, a failure to demonstrate an improvement in attendance may result in expulsion with no fees being refunded.

End-of-programme exams

All students are required to complete a Release of Information Consent letter at registration which gives DIFC consent to release results to parents or agents on request and also to INIS.

Pre-Foundation English

Entrance to Foundation courses is decided by the DIFC entrance exams which are scheduled in January, June, September and December each year. Each exam is double marked by DIFC Academic staff and students receive a full transcript of results within two days of the exam.

PFE students are also required to take a TIE exam. DIFC will make arrangements for all PFE students to take this exam. Students must sign an agreement with DIFC at the start of their programme where they state that they accept that this exam is a mandatory part of their programme.

The PFE Course Leader will schedule the exam at two points during the academic year, December and June. Students must complete an application form and DIFC will make arrangements for the exam to either be taken on site or at the TIE examination centre depending on student numbers.

All students are required to complete a Release of Information Consent letter at registration which gives DIFC consent to release results to parents or agents on request and also to INIS.

IELTS Preparation

All students must complete an IELTS exam as an end-of-course exam for this programme. Students must sign an agreement with DIFC at the start of their programme where they state that they accept that this exam is a mandatory part of their programme.

The PFE Course Leader will make arrangements for students to take IELTS exams at the end of the course. However, Students are also free to schedule this exam at a time which is preferred to them. All students must submit evidence of completion of this exam to DIFC. This is agreed in writing at the start of the programme.

Foundation Programmes

Student exams and coursework are marked by the staff at DIFC. Then, after the end of module exams, NCUK external examiners moderate (check) that the coursework and exams for every single student on the programme have been marked to the same standard. This means that there is a small possibility that an assessment mark could go up or down. It would not be fair if students in one centre got different (higher or lower) marks for the same standard of work as students at another centre. A mark will only ever be changed when it is absolutely necessary.

Once the external examiners have moderated student work there is a meeting, called an Exam Board, to discuss the marks and confirm the final results.

Students are awarded a mark (and for some programmes, a grade) for each module you complete; this shows your level of achievement. Offers made by NCUK Partner Universities are expressed in terms of these marks and grades. The minimum pass requirements for each NCUK programme are explained on the NCUK website at: www.ncuk.ac.uk.

Your results will be given to you approximately two weeks after the Exam Board. For further information you should read the sections in your Student Handbook called “Official Publication of Results” and “Transcripts & Certificates”.

Complaints and grievances

Our complaints and grievances policy is included in the Student Handbook. The policy document can be viewed here.

 

Health Insurance

All non-EU students who are studying in Ireland must obtain private health insurance which is under the terms of their student visa by the Department of Justice.

DIFC Student Services arranges private medical insurance cover for students. The fee of €200 for private medical insurance is included in the tuition fee. Please click here to see a sample policy document.

 

External accreditations and awarding bodies

Accreditation and Coordination of English Language Services (ACELS)

ACELS is a service of Quality and Qualifications Ireland (QQI), a statutory body of the Department of Education and skills. DIFC Dublin is recognised by ACELS as approved to deliver English Language Programmes. Our Foundation Year Language Preparation course are quality assured and regulated by ACELS.

http://www.acels.ie/

Northern Consortium UK (NCUK)

Foundation programmes at DIFC are accredited by NCUK. NCUK was formed in 1987 was founded by 11 leading UK universities to deliver a highly successful student transfer programmes in Malaysia. NCUK programmes are developed in partnership with these universities, and are quality assured by them.

www.ncuk.ac.uk

MEI

DIFC is a member of Marketing English in Ireland (MEI) which is an association of 52 recognised English Language Institutions in Ireland. The member schools of MEI are all recognised by ACELS,. Quality is central to MEI’s mission.

MEI schools also espouse Learner Protection, thereby being able to guarantee to students that they will be able to complete all language courses for which they are enrolled. This process ensures that the facilities and the programmes on offer are of a superior quality. In addition MEI members must adhere to the association’s rules, regulations and standards.

www.mei.ie

 

Protection of Learners

In the unlikely event that a programme ceases prematurely, arrangements are in place to ensure that students will be enabled to complete their programme of study.

Academic English programmes

These programmes are covered by our membership of MEI which means that another MEI college would take these students on to allow them to complete their programme of study at no additional charge.

Foundation students

DIFC has an agreement win place with both Griffith College Dublin and NCUK which would allow students to complete their programme of study on site, in the unlikely event of DIFC ceasing trading mid-programme.

 

Emergency Contact Information

Emergency contact information is available to all students in their Student Handbook which is provided at Induction.

 

Admissions Criteria

Entry requirements for each programme are listed on the programme page on our website. They are as follows:

Pre-Foundation English

Students must meet the academic entry requirements for Foundation programme and have minimum of 4.0 IELTS or equivalent. All students are tested on arrival. If a student does not meet the minimum entry requirements to join our programmes, they may be transferred to one of our partner language schools until they are at a suitable level to join our programmes.

IELTS preparations

Students must meet the minimum entry requirement of 4.0 IELTS or equivalent for entry to this programme. All students are tested on arrival. If a student does not meet the minimum entry requirements to join our programmes, they may be transferred to one of our partner language schools until they are at a suitable level to join our programmes.

Foundation Programmes

IFY

Applicants must have successfully completed high school examinations and have a minimum English level of 5.0 IELTS or equivalent.

Further country specific academic entry requirements for IFY can be found on the NCUK website at the following link:

https://www.ncuk.ac.uk/ify-entry-requirements/

Graduate Diploma

  1. English Language Requirement

Students must have a minimum English level of 5.0 IELTS or equivalent for entry to Route A in September. For Route B, which commences in January, students are required to have a minimum English level of 5.5 IELTS or equivalent.

  1. Academic Qualifications

Students should normally have completed a Bachelors degree at a recognised university, in a subject relevant to their intended progression route. Students must complete a full Bachelors degree (note that the normal length of study for a Bachelors degree differs between countries). 3 year Diploma holders from some countries e.g. China may be accepted to Grad Dip Route A (note that such students may have limited progression).

Progression from the Grad Dip/PMP to higher-ranked owner universities is largely dependent on the subject and awarding university of the student’s Bachelors degree.

Students in the final year of a recognised Bachelors degree course may undertake Grad Dip Route A in parallel with their university studies. However, successful completion of the degree to a defined performance level would be a condition of any university entrance offer made. Students entering Grad Dip Route B or PMP must have completed their degree course prior to entry.

*Please note that the Graduate Diploma and PMP programme are not suitable for students who have a Bachelors degree awarded by a UK university or studied fully in English.*